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Chase app fails to maintain biometric login sessions

💸 moneyproduct problemSingle report ●●●●● severity 2/5

A Chase mobile app user reports that after a recent update, the app no longer saves login sessions, forcing them to manually log in every time instead of using Face ID.

Who's affected: A Chase mobile app user.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A community-driven bug tracking dashboard for banking apps to alert users of known version-specific issues.
  2. A browser extension or tool that securely manages and auto-fills banking credentials for users experiencing persistent app authentication failures.
  3. A standardized feedback reporting tool that allows users to submit diagnostic logs directly to developers when biometric features fail.
I want to build this

Real voices

“I have to manually login each time I open the app instead of using my face.”

Source: App Store review: chase

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