Lack of notice for client site visits
🧭 worksocial problemSingle report ●●●●●
An MSP employee reports that their manager frequently requests immediate, same-day travel to client sites for non-emergency tasks like maintenance or upgrades without prior notice, causing logistical difficulties and scheduling conflicts.
What people do today
- Attempting to negotiate a notice period with the manager
- Trying to manage personal schedule around unpredictable requests
🔧 Fix this
Ideas a builder, maker or community group could start on:
- A shared team calendar tool that requires managers to book site visits at least 24 hours in advance to trigger a notification.
- A standardized 'Site Visit Request' template that forces the manager to categorize the urgency and provide necessary context before the employee departs.
- A policy template for small businesses that defines 'emergency' vs 'planned' work to set clear expectations for notice periods.
Real voices
“Usually I get no notice about this. I'm basically told to go right away.”
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