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Subscription access errors in sleep tracking app

💚 healthproduct problemSingle report ●●●●● severity 3/5

A long-term user of a sleep tracking app reports that they are being charged for a premium subscription but are unable to access the features due to persistent error messages claiming the subscription is linked to a different account, despite being logged in with the same email.

Who's affected: A long-term subscriber of a sleep tracking app and possibly others experiencing account sync issues.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A subscription verification tool that allows users to input their receipt ID to force-sync account entitlements.
  2. An automated account-merging dashboard that detects duplicate email logins and resolves subscription conflicts.
  3. A transparent subscription management portal that displays exactly which features are active for a specific user ID.
I want to build this

Real voices

“I am currently subscribed for $20/year, yet I get error messages stating my subscription is for another account with the same email address”

Source: App Store review: sleep-cycle

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