Talkspace app freezes when messaging therapist

💚 healthproduct problem2 reports ●●●●● severity 4/5

A Talkspace app user reports that the application freezes and the screen turns white whenever they attempt to send a message to their therapist.

Who's affected: A Talkspace app user

What people do today

Ideas a builder, maker or community group could start on:

A diagnostic tool for the app that captures crash logs and sends them directly to developers when a freeze occurs.
A web-based fallback interface that allows users to continue therapy sessions if the mobile app becomes unresponsive.
A dedicated status dashboard for users to check if specific app features like messaging are currently experiencing known outages.
Develop a browser-based diagnostic tool that tests connection stability specifically for the Talkspace video platform before a session starts.
Implement a fallback mechanism that automatically switches to a lower-bandwidth video codec or audio-only mode when packet loss is detected.

“Every time I try to message my therapist the whole screen goes white and app freezes up.”

“For the past couple of months my video sessions have been interrupted by unstable connection.”