Voided credit card transaction not reflected in balance

💸 moneyboth problemSingle report ●●●●● severity 3/5

A credit card user reports that a transaction voided by a merchant six working days ago has not been released back to their card balance, and they are confused by the banking app showing the voided transaction as posted.

Who's affected: A credit card user with a mobile banking app

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

Contacting the merchant for proof of void
Checking mobile banking app transaction history
Waiting for bank processing times

🔧 Fix this

Ideas a builder, maker or community group could start on:

A banking app feature that provides a 'pending refund' status tracker for voided transactions
A standardized notification system that alerts users when a merchant-initiated void is received by the bank
An automated dispute/inquiry tool within banking apps specifically for delayed refunds or voided transactions

I want to build this

Real voices

“It has now been 6 working days, and my card balance is still reduced.”

Source: Stack Exchange (money) · CC BY-SA 4.0, user-contributed content from Stack Exchange; summarized and modified

Voided credit card transaction not reflected in balance

What people do today

🔧 Fix this

Real voices

Related problems

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Voided credit card transaction not reflected in balance

What people do today

🔧 Fix this

Real voices

Related problems

YNAB app update makes interface difficult to navigate

Inconsistent credit card usage data in Credit Karma

Rocket Money failed to cancel subscription

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