Zillow customer support unresponsive to bug reports
🏠 homeproduct problem2 reports ●●●●●
A Zillow app user reports that they have sent multiple messages to customer support regarding app bugs, map issues, and incorrect information, but have never received a response.
What people do today
- Attempting to contact support via app
- Ignoring the bugs
- Leaving negative reviews
🔧 Fix this
Ideas a builder, maker or community group could start on:
- A public-facing bug tracking dashboard where users can see the status of their reported issues.
- An automated ticketing system that provides an immediate confirmation and estimated response time for user reports.
- A community-moderated forum where users can troubleshoot common app bugs with other users and verified support staff.
- A dedicated dashboard for professional users to track the status of support tickets and marketing inquiries.
- A verified community forum where Zillow support staff are required to respond to public inquiries within a set timeframe.
Real voices
“I have sent messages to customer support and never received a response, not once.”
“I’ve contacted Zillow to help with a marketing situation and reached out to customer support and there has been no response”
Related problems
🏠 homeproduct14 reports
Zillow recommendation engine lacks personalization and control
🏠 homeproduct3 reportsInaccessible fraud reporting on Zillow
🏠 homeproduct3 reportsZillow lot line map feature broken
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